rbaaji Terms & Conditions

These Terms and Conditions (hereinafter referred to as "the Terms", "these Terms", or "this Agreement") govern the relationship between rbaaji (hereinafter referred to as "rbaaji", "the Company", "we", "us", or "our") and any individual (hereinafter referred to as "you", "the User", "the Player", or "the Member") who accesses, registers on, or otherwise uses the rbaaji online casino and sports betting platform available at https://rbaaji.net (hereinafter referred to as "the Platform" or "the Site").

rbaaji operates an online gambling platform offering sports betting, live casino games, video slots, and related entertainment products. The Platform is operated exclusively in English and is directed toward the Bangladesh market. All transactions are conducted in Bangladeshi Taka (BDT).

These Terms must be read in conjunction with rbaaji's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form an integral part of this Agreement. In the event of any conflict between these Terms and any other document published on the Platform, these Terms shall prevail unless expressly stated otherwise.

By creating an account on the Platform, making a deposit, placing a wager, or simply browsing the Site, you acknowledge that you have had sufficient opportunity to review these Terms, that you understand them, and that you agree to be bound by them without reservation.

Access to and use of the rbaaji Platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and maintained throughout the duration of your membership:

• Age: You must be at least 18 years of age. rbaaji operates a strict 18+ policy and reserves the right to request age verification documentation at any time. Any account found to belong to a person under 18 years of age will be immediately suspended and all funds may be forfeited in accordance with applicable anti-underage-gambling procedures.
• Jurisdiction: You must be located in a jurisdiction where accessing and using online gambling services is not prohibited by applicable law. It is your sole responsibility to determine the legality of online gambling in your specific location before using the Platform.
• Legal Capacity: You must have the full legal capacity to enter into a binding contract. You must not be under any legal guardianship or court order that restricts your ability to enter into agreements.
• Self-Exclusion: You must not be subject to any active self-exclusion order with rbaaji or any other gambling operator. Registering while under a self-exclusion order constitutes a material breach of these Terms.
• Single Account: You are permitted to hold only one active account on the rbaaji Platform. Holding multiple accounts is a serious breach of these Terms and will result in immediate account suspension and potential forfeiture of funds.

rbaaji reserves the right to verify the eligibility of any user at any time and to request supporting documentation including but not limited to government-issued photographic identification, proof of address, and proof of payment method ownership. Failure to provide requested documentation within a reasonable timeframe may result in account restriction or closure.

To access the full range of rbaaji services, you must register a personal account on the Platform. The registration process requires you to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, email address, and preferred payment method.

You warrant that all information provided during registration and at any subsequent time is truthful, accurate, and up to date. rbaaji is not responsible for any loss or inconvenience arising from inaccurate or outdated account information. You must update your account details promptly if any information changes.

rbaaji operates a Know Your Customer (KYC) verification process consistent with responsible gaming and anti-money laundering standards. You may be required to submit identity verification documents before your first withdrawal or at any time rbaaji deems necessary. Acceptable documents include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladeshi Passport
• Driving licence with photographic identification
• Recent utility bill or bank statement as proof of address (dated within 90 days)
• Screenshot or confirmation of payment method ownership (e.g., bKash or Nagad account registered in your name)

rbaaji reserves the right to decline any registration application without providing a reason, at its sole discretion. Accounts registered with false information will be permanently closed and any funds held in such accounts may be forfeited.

All deposits made to rbaaji accounts are denominated in Bangladeshi Taka (BDT). The minimum deposit amount is ৳100. rbaaji does not charge platform-level fees on deposits; however, your payment service provider may apply its own fees and you are responsible for understanding those before transacting.

rbaaji currently accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay, Tap, SureCash, Visa, and Mastercard. The availability of individual payment methods may vary from time to time and rbaaji reserves the right to add or remove payment options without prior notice.

You may only deposit funds from payment accounts and cards that are registered in your own name. Third-party deposits are strictly prohibited. If rbaaji determines that a deposit has been made from a payment source belonging to a third party, the deposit will be reversed and the account may be suspended pending investigation.

Deposits are credited to your rbaaji account balance in real time or as promptly as the payment provider's processing allows. rbaaji is not liable for delays caused by third-party payment processors. In the event of a failed deposit, you should contact your payment provider in the first instance and rbaaji support if the issue persists.

rbaaji reserves the right to impose deposit limits on any account at any time, including where the Company has reasonable grounds to believe that a player may be exhibiting signs of problem gambling or where a regulatory requirement applies.

Withdrawal requests may only be made to a payment account or card registered in the same name as the rbaaji account. Withdrawals to third-party accounts are not permitted under any circumstances. rbaaji processes withdrawals in Bangladeshi Taka only.

The minimum withdrawal amount is ৳500. There is no maximum single withdrawal limit for verified accounts in good standing, though rbaaji reserves the right to apply staged payment processing for exceptionally large withdrawal requests.

Withdrawal requests are processed as quickly as operationally possible. The average processing time for withdrawals to bKash, Nagad, and Rocket is approximately 5 minutes for verified accounts. Withdrawals to Visa and Mastercard may take 1–5 business days depending on the issuing bank's processing schedule.

Before processing any withdrawal, rbaaji may require you to complete identity verification (KYC) if this has not been completed previously, or to re-verify your identity if your account details have changed. rbaaji reserves the right to withhold withdrawal processing pending the outcome of any fraud, collusion, or bonus abuse investigation.

If a bonus has been credited to your account, withdrawal of the bonus amount and associated winnings is subject to the wagering requirements and other conditions specified in the relevant bonus promotion terms. Attempting to withdraw bonus funds before meeting applicable wagering requirements will result in forfeiture of the bonus and any bonus-derived winnings.

rbaaji may from time to time offer bonuses, free bets, reload promotions, tournament prizes, loyalty rewards, and other promotional incentives to registered players. Each promotion is subject to specific terms and conditions that will be published on the Platform at the time the promotion is offered. Those specific terms are incorporated into and governed by this Agreement.

The following general bonus conditions apply to all rbaaji promotions unless the specific promotion terms state otherwise:

• Bonuses are available to players aged 18 and above only.
• Each promotion is available once per player, household, IP address, and payment method unless otherwise stated.
• Wagering requirements must be met in full before bonus funds or bonus-derived winnings can be withdrawn.
• Wagering requirements are calculated based on the bonus amount only, or the bonus plus deposit amount, as stated in the individual promotion terms.
• Certain game types (including but not limited to baccarat, roulette, and some live casino titles) may contribute at a reduced rate or zero rate toward wagering requirements. The applicable contribution rates will be specified in the promotion terms.
• Bonus funds expire if not used within the time limit specified in the promotion terms. Expired bonuses and any associated pending winnings are forfeited without compensation.
• rbaaji reserves the right to withdraw, amend, or cancel any promotion at any time. In the event of cancellation, any qualifying deposits made in reliance on the promotion will be returned to the player's account balance.
• Bonuses may not be combined with other promotions unless the applicable promotion terms explicitly state otherwise.
• Any attempt to abuse the bonus system — including but not limited to opening multiple accounts to claim the same bonus, coordinated betting patterns designed to exploit bonus mechanics, or any form of arbitrage wagering — will result in immediate forfeiture of all bonus funds and may result in permanent account closure.

All bets placed on the rbaaji Platform are subject to the specific rules applicable to the relevant sport, event, or game type as published on the Platform. It is your responsibility to read and understand the applicable rules before placing any wager.

rbaaji reserves the right to void any bet placed in error, placed after an event has concluded, placed on incorrect odds resulting from a manifest error (palpable error or "palp"), or placed in circumstances where the integrity of the event is in doubt. In the event of a void bet, the stake is returned to the player's account balance.

The following general betting rules apply to all sports and casino markets on rbaaji:

• Bets once confirmed are binding and cannot be cancelled or amended by the player except where the Platform's cash-out feature is available and the player exercises it within the permitted window.
• In the event of a dispute regarding the outcome of any event or game, rbaaji's decision — made in good faith and based on available evidence including official results from governing bodies — is final and binding.
• Minimum and maximum stake limits apply to each market and game type. These limits are displayed at the time of placing the bet and may be adjusted by rbaaji at any time without notice.
• rbaaji reserves the right to limit the maximum payout on any single bet or any combination of bets placed by a single player in a single day, where rbaaji determines in its reasonable discretion that this is necessary to manage risk.
• In-play (live) betting markets are subject to temporary suspension during critical moments of play (e.g., wickets, boundaries, penalties, video reviews). Bets placed during a suspension period will be rejected.
• Cricket betting markets follow ICC official playing conditions. For BPL matches, the official BPL match result as declared by the Bangladesh Cricket Board (BCB) is the governing result for settlement purposes.

You are solely responsible for maintaining the security and confidentiality of your rbaaji account credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any other person under any circumstances.

rbaaji will never request your account password via email, live chat, telephone, or any other communication channel. Any communication claiming to be from rbaaji and requesting your password should be treated as fraudulent and reported to our support team immediately at [email protected].

You must notify rbaaji immediately if you suspect that your account has been accessed without your authorisation. rbaaji will take reasonable steps to secure your account upon receipt of such notification. However, rbaaji is not liable for any losses arising from unauthorised account access where you have failed to adequately protect your login credentials or where you have delayed in reporting the breach.

rbaaji employs 256-bit SSL (Secure Socket Layer) encryption across all Platform transactions and communications. All stored passwords are hashed using industry-standard one-way cryptographic functions. Despite these measures, you acknowledge that no system can guarantee absolute security and you access the Platform at your own risk in this regard.

rbaaji is committed to promoting responsible gambling and maintaining a safe, sustainable entertainment environment for all players. rbaaji recognises that for a small number of players, gambling may become problematic, and the Company takes its duty of care obligations seriously.

The following responsible gaming tools are available to all registered rbaaji players at no charge and with immediate effect:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you can deposit into your rbaaji account.
• Loss Limits: Set daily, weekly, or monthly limits on the total losses you are willing to accept across all games and markets.
• Session Time Reminders: Set alerts to notify you when you have been logged into the Platform for a specified continuous period.
• Cooling-Off Period: Temporarily restrict access to your account for a period of between 24 hours and 6 weeks.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the rbaaji Platform. Once activated, self-exclusion cannot be reversed for a minimum period of 6 months.

If you believe that gambling is negatively affecting your life or the lives of those around you, we strongly encourage you to make use of these tools and to contact our support team for assistance. You can access the full Responsible Gaming policy at rbaaji.net/responsible-gaming.

rbaaji reserves the right to impose responsible gaming restrictions on any account without prior notice where the Company has reasonable grounds to believe that a player may be experiencing gambling-related harm, including where a player's betting patterns suggest potential problem gambling behaviour.

The following conduct is strictly prohibited on the rbaaji Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension, permanent account closure, forfeiture of account balances, and where applicable, referral to relevant law enforcement authorities:

• Registering multiple accounts or assisting another person to register an account for the purpose of circumventing account limits, claiming duplicate bonuses, or any other purpose not consistent with good faith use of the Platform.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, access the Platform, or otherwise interact with Platform systems without human oversight and authorisation from rbaaji.
• Engaging in collusion with other players to obtain an unfair advantage in any game or market.
• Match-fixing, spot-fixing, or any conduct that seeks to influence the outcome of a sporting event on which a wager has been placed on rbaaji.
• Money laundering, structuring deposits to avoid reporting thresholds, or any other use of the Platform for financial crime purposes.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or any other interaction with rbaaji.
• Engaging in chargebacks or payment reversals on deposits where the corresponding funds have been wagered on the Platform.
• Attempting to exploit errors, bugs, or vulnerabilities in Platform software. Any such errors must be reported to rbaaji immediately; exploiting them even unintentionally may result in the reversal of affected transactions.
• Using the Platform for any purpose that violates applicable laws, including but not limited to anti-money laundering laws, counter-terrorism financing regulations, and data protection statutes.

To the fullest extent permitted by applicable law, rbaaji's total aggregate liability to you in connection with your use of the Platform, arising from any cause of action whatsoever, shall not exceed the total net deposits made by you to your rbaaji account in the twelve (12) months immediately preceding the event giving rise to the claim.

rbaaji expressly excludes liability for the following categories of loss, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise:

• Loss of profits, revenue, or anticipated savings.
• Loss of business or business opportunity.
• Loss of goodwill or reputation.
• Any indirect, special, incidental, punitive, or consequential losses of any kind.
• Losses arising from Platform unavailability due to scheduled or emergency maintenance, third-party infrastructure failure, natural disasters, or any other force majeure event.
• Losses arising from your failure to maintain adequate account security, including losses arising from unauthorised account access.
• Losses arising from decisions made on the basis of information provided on the Platform, including but not limited to odds, statistics, match previews, and promotional materials.

Nothing in these Terms shall limit or exclude rbaaji's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully limited or excluded.

All content available on the rbaaji Platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of rbaaji or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform and its content for your personal, non-commercial entertainment purposes only. This licence does not include the right to: download or copy account information for the benefit of another person or entity; collect or use product listings, descriptions, or prices; make any derivative use of the Platform or its content; scrape, data mine, or extract content from the Platform using automated tools; or frame or mirror any part of the Platform without rbaaji's prior written consent.

The rbaaji name, logo, and all related marks, product names, trade names, and slogans are trademarks of rbaaji. You may not use, reproduce, or display any rbaaji trademark without the Company's prior written permission.

rbaaji collects, processes, stores, and uses personal data in accordance with its Privacy Policy, which is published at rbaaji.net/privacy-policy and is incorporated into these Terms by reference. By registering on the Platform, you consent to the collection and processing of your personal data as described in that policy.

rbaaji will not sell, rent, or otherwise transfer your personal data to unaffiliated third parties except where required to do so by applicable law, where necessary to provide Platform services (e.g., payment processing partners, KYC verification providers), or where you have provided your explicit consent.

rbaaji implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or destruction. You have the right to request access to, correction of, or deletion of your personal data held by rbaaji, subject to any legal retention obligations. To exercise these rights, please contact [email protected].

rbaaji reserves the right to amend, update, or replace these Terms at any time. When material changes are made, rbaaji will notify registered players by posting a notice on the Platform and, where reasonably practicable, by sending a notification to the email address registered on the player's account.

The updated Terms will take effect on the date specified in the notice. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may request account closure by contacting rbaaji support.

It is your responsibility to review these Terms periodically. rbaaji recommends checking this page each time you use the Platform to ensure you are aware of the current Terms. The "Last Updated" date at the top of this document indicates when the Terms were most recently revised.

These Terms shall be governed by and construed in accordance with applicable law. In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of the rbaaji Platform, you agree to first attempt to resolve the matter by contacting rbaaji's customer support team at [email protected], providing full details of your complaint.

rbaaji will acknowledge receipt of your complaint within 24 hours and aims to provide a substantive response within 5 business days. If you are not satisfied with rbaaji's resolution of your complaint after exhausting the internal complaints process, you may seek recourse through any applicable dispute resolution mechanism available under the laws of your jurisdiction.

In all matters relating to your use of the Platform, the English language version of these Terms and all related documents is the controlling version. No translation of these Terms into any other language shall be binding or shall supersede the English text.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the rbaaji Platform, please contact the rbaaji support team using the details below. Our team operates 24 hours a day, 7 days a week, in English, on Bangladesh Standard Time (BST, UTC+6).

• Email Support: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week
• Time Zone: Bangladesh Standard Time (BST, UTC+6)
• Platform: https://rbaaji.net

When contacting rbaaji about a Terms-related matter, please include your registered account username, a clear description of your query or complaint, and any relevant supporting documentation. This will allow our team to respond as efficiently as possible.