rbaaji believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support needed to stay in control at all times.
rbaaji does not permit players under the age of 18 to register or place bets. We actively verify player age during registration and reserve the right to request identity documents at any time. If you know a minor who is attempting to access gambling services, please contact us immediately at [email protected].
rbaaji takes its duty of care to players seriously. We have built a set of practical tools and safeguards directly into the platform so that every registered player — whether you enjoy cricket betting, video slots, or live casino games — can manage their play in a way that stays healthy and fun. These tools are available free of charge to all rbaaji account holders at any time.
Set a daily, weekly, or monthly cap on how much BDT you can deposit into your rbaaji account. Once a limit is active, rbaaji's system will automatically block any deposit that would exceed it during that period. Limits take effect immediately and can only be increased after a 7-day cooling-off period.
Need a short break? Activate a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is temporarily suspended — you cannot log in, deposit, or place bets. Time-outs cannot be cancelled early, giving you a genuine, enforced break from gambling.
If you feel gambling is becoming a serious problem, rbaaji offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. A self-excluded account is fully locked — no logins, no deposits, no bets, and no promotional communications. Contact [email protected] to activate self-exclusion at any time.
Your full bet history and session data are available at any time in your account dashboard. You can review exactly how much you have wagered, won, and lost over any time period. rbaaji also offers optional reality-check pop-up reminders that alert you at set intervals — every 30, 60, or 90 minutes — so you always know how long you have been playing.
rbaaji's mandatory Know Your Customer process verifies your identity, age, and address before allowing withdrawals. This protects you against identity theft and ensures that no minor can access funds held in your account. All documents are encrypted and stored securely in line with our Privacy Policy.
Our English-language support team is available around the clock, every day of the year, on Bangladesh Standard Time (BST, UTC+6). If you are concerned about your own gambling behaviour or that of someone you know, reach out to us directly at [email protected] — we will respond promptly and with complete confidentiality.
Every responsible gaming tool at rbaaji is accessible directly from your account settings. No phone call is required to activate most tools — simply log in, navigate to the Responsible Gaming section of your profile, and follow the steps below.
Visit rbaaji.net and sign in to your registered account. All responsible gaming controls are located in the "My Account" section under the "Player Safety" tab. You do not need to contact support to set deposit limits or activate a time-out.
Select from deposit limits (daily, weekly, or monthly), session time limits, reality-check reminders, time-out periods (24 hours to 30 days), or self-exclusion (6 months to permanent). Each tool has a clear description of how it works before you confirm.
Once you confirm a restriction, it takes effect immediately. Deposit limit reductions and time-out/self-exclusion activations are irreversible for the selected period. Limit increases require a 7-day review period before they are applied to protect you from impulsive decisions.
For self-exclusion requests, account closures, or if you are in crisis and need immediate help, contact our support team at [email protected]. Our team is trained to handle sensitive responsible gaming conversations with empathy and strict confidentiality — 24 hours a day, 7 days a week.
Gambling problems can develop gradually and are not always easy to recognise in yourself. The following warning signs may indicate that gambling has moved beyond healthy entertainment. If several of these apply to you, we strongly encourage you to use rbaaji's self-exclusion tool or to seek professional support.
Responsible gamblers at rbaaji generally share the following habits and attitudes. Use this checklist as a guide to assess whether your own gambling remains within healthy boundaries.
Beyond the individual tools described above, rbaaji operates its entire platform in accordance with the following responsible gaming principles. These standards guide how we design our products, train our staff, and interact with players across Bangladesh.
rbaaji does not use dark-pattern design techniques to encourage excessive gambling. We do not artificially create false urgency, hide terms behind confusing language, or send unsolicited bonus notifications designed to lure players who have chosen to take a break. All bonus terms and wagering requirements are stated clearly in English before you opt in.
rbaaji's platform monitors player behaviour for patterns associated with problem gambling — including rapid loss chasing, dramatic increases in bet size, and unusually long uninterrupted sessions. If our system flags an account, our responsible gaming team will proactively reach out to the player with information and support, even if no formal request has been made.
rbaaji's promotional materials and bonus offers accurately represent the true value and terms of any promotion. We do not make misleading claims about winning odds or guaranteed returns. All promotional content includes appropriate responsible gaming reminders and is never directed at self-excluded players or individuals who have requested to be removed from marketing lists.
Every member of rbaaji's support team undergoes regular training on responsible gaming best practices, the signs of problem gambling, and the correct procedures for handling sensitive player welfare interactions. Our team is equipped to provide compassionate, non-judgmental guidance to any player who reaches out with a gambling-related concern.
If gambling is affecting your life or the life of someone you care about, please do not wait. Our English-language responsible gaming team is available 24 hours a day, 7 days a week. All conversations are handled in strict confidence.
For self-exclusion requests, account closures, or urgent welfare concerns, email us with the subject line "Responsible Gaming Request" and we will prioritise your case. Response time: under 1 hour during peak hours.
Play responsibly and enjoy everything rbaaji has to offer — cricket betting, live casino, slots, and more. All in BDT, all 18+ only.